Effective Date: 13 April 2026
At Sensual Moments, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with us.
By using our website, you agree to the terms of this Privacy Policy.
Who We Are
This website is operated by Sensual Moments Lingerie.
ABN: 76 932 047 791
Email: info@sensualmoments.com.au
Website: sensualmoments.com.au
In this Privacy Policy, “we”, “us”, and “our” means Sensual Moments, and “you” means any user of our website or customer of our business.
What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, this may include:
- your name
- billing and shipping address
- email address
- phone number
- account login details
- purchase and order history
- payment-related details
- communications you send to us
- preferences and marketing choices
- IP address, browser type, device information, and website usage data
- information submitted through forms, reviews, surveys, or customer support requests
We may also collect information about the products you browse or purchase, including products in intimate or adult categories, where relevant to processing your order, customer support, fraud prevention, site performance, or marketing preferences.
How We Collect Personal Information
We may collect personal information in a variety of ways, including when you:
- visit or browse our website
- create an account
- place an order
- subscribe to emails or marketing updates
- contact us by email, website form, phone, or social media
- participate in promotions, reviews, surveys, or giveaways
- interact with cookies, analytics tools, advertising tools, or similar technologies on our website
We may also receive personal information from third parties such as payment providers, website platforms, shipping partners, fraud prevention services, analytics providers, advertising partners, and customer support tools.
Why We Collect, Hold, Use, and Disclose Personal Information
We collect, hold, use, and disclose personal information for purposes including:
- providing our products and services
- processing and fulfilling orders
- arranging payment, shipping, and delivery
- communicating with you about your order or enquiry
- creating and managing your customer account
- providing customer service and support
- improving our website, products, and user experience
- maintaining website security and detecting fraud or misuse
- sending service messages, updates, and administrative notices
- sending marketing communications where permitted
- complying with legal and regulatory obligations
- enforcing our policies, terms, and rights
Australian privacy law generally allows organisations to use or disclose personal information for the purpose for which it was collected, and for some related purposes where permitted. Direct marketing is subject to specific rules under the Australian Privacy Principles.
Direct Marketing
We may use your personal information to send you marketing communications about our products, promotions, updates, new arrivals, or special offers where permitted by law.
You can opt out of marketing communications at any time by:
- clicking the unsubscribe link in our emails
- following the opt-out instructions in SMS messages
- contacting us using the details below
Under Australian privacy guidance, personal information can only be used or disclosed for direct marketing in certain circumstances, and under spam rules commercial electronic messages must include a working unsubscribe facility.
Please note that even if you opt out of marketing, we may still send you non-promotional messages related to your orders, account, returns, security, or other service-related matters.
Cookies, Analytics, and Similar Technologies
We may use cookies, pixels, tags, session replay tools, and similar technologies to operate our website and better understand how visitors use it.
These technologies may help us:
- keep the website functioning properly
- remember your preferences
- analyse traffic and site performance
- personalise your experience
- measure marketing effectiveness
- support remarketing and advertising campaigns
Information collected through these tools may include your IP address, device type, browser type, pages viewed, referral source, time spent on pages, and actions taken on our website.
You can usually control cookies through your browser settings. However, disabling some cookies may affect website functionality.
Payment Information
Payments made through our website may be processed by third-party payment providers. We do not generally store full credit card details on our own servers unless specifically stated.
Payment providers may collect, process, and store your payment information in accordance with their own privacy policies and security practices.
Disclosure of Personal Information
We may disclose your personal information to trusted third parties where reasonably necessary for our business operations, including:
- ecommerce and website platform providers
- payment gateways and payment processors
- shipping, fulfilment, and delivery providers
- IT, hosting, cloud storage, and cybersecurity providers
- analytics, advertising, and marketing service providers
- fraud detection and identity verification services
- professional advisers such as accountants, lawyers, and insurers
- regulators, law enforcement bodies, courts, or government agencies where required or authorised by law
We do not sell your personal information to third parties.
Overseas Disclosure
Some of the third-party service providers we use may store or process personal information outside Australia.
Where we disclose personal information overseas, we will take reasonable steps to ensure that the information is handled in a manner consistent with applicable Australian privacy obligations, where required.
The Australian Privacy Principles specifically address cross-border disclosure of personal information and require covered entities to take steps before disclosing personal information overseas.
How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
These steps may include:
- secure website technologies
- password protection and access controls
- staff access limitations
- secure payment integrations
- monitoring for suspicious activity
- software updates and security maintenance
- secure storage systems and service providers
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Australian Privacy Principle 11 requires covered entities to take reasonable steps to protect personal information they hold.
How Long We Keep Personal Information
We keep personal information only for as long as it is reasonably needed for the purposes set out in this Privacy Policy, including for legal, accounting, tax, dispute resolution, fraud prevention, and operational purposes.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.
Access to and Correction of Personal Information
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
We may need to verify your identity before processing your request. In some circumstances, the law may permit or require us to refuse access or correction, in which case we will explain the basis for that decision where required.
The Australian Privacy Principles include rights relating to access and correction of personal information held by covered entities.
Dealing With Us Anonymously or Using a Pseudonym
Where lawful and practicable, you may have the option of dealing with us anonymously or by using a pseudonym, such as when making a general enquiry.
However, in many cases we will need your real name and contact details to provide products, process payments, ship orders, verify transactions, or provide customer support.
APP 2 addresses when individuals must have the option of not identifying themselves or using a pseudonym, subject to exceptions.
Sensitive or Adult-Category Purchases
Because Sensual Moments sells intimate and adult-oriented products, some purchase or browsing information may reveal sensitive lifestyle or personal preferences in a general sense. We treat this kind of information with care and use it only for legitimate business purposes such as order fulfilment, customer support, fraud prevention, compliance, and marketing where permitted.
We recommend that customers use a private device and secure email account if privacy in shared households is a concern.
Third-Party Links and Services
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of third-party services. You should read their privacy policies before providing personal information.
Complaints
If you believe we have breached your privacy rights or you wish to make a complaint about how we have handled your personal information, please contact us using the details below.
Please include enough detail for us to understand and investigate your concern. We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC oversees privacy regulation under the Privacy Act.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.
The updated version will be posted on this page with a revised effective date. Your continued use of our website after changes are posted indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, would like to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Sensual Moments Lingerie
Email: info@sensualmoments.com.au